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Internet Service
14 articlesFibre connection settings, ASH NET and BYO routers, the fibre box, faults and speed.
- Change your Wi-Fi name or password
- Connection settings for your own router (DHCP / Dynamic IP + VLAN 10)
- Fibre box (ONT) – lights, ports and what they mean
- Hyperfibre – router and fibre box requirements
- Installing a fibre connection – what to expect
- IPv6 on ASH NET
- Logging in to your ASH NET router and changing the admin password
- No internet – what to check before you call
- Setting up a TP-Link Deco mesh system on ASH NET fibre
- Setting up your ASH NET router (TP-Link HX510 / VX230v)
- Static IP, CGNAT and port forwarding
- Testing your speed properly
- VLAN 10 settings by router brand
- Wi-Fi coverage, dead spots and mesh
VoIP Telephony
38 articlesHome phone and business VoIP: SIP settings, the Secure VoIP apps, call features and IP phones.
- Audio and web conferencing
- Auto attendant (IVR) – “press 1 for sales”
- Blacklist and whitelist – block or allow specific callers
- Call barring and authorisation PIN codes (outgoing calls)
- Call forwarding (always, busy, no answer, offline)
- Call pickup and call transfers
- Call queues – hold callers and share them among agents
- Call screening – accept, screen or reject callers
- Caller ID and privacy – which number you show when you call
- Connecting a 3CX (or other IP PBX) to ASH NET with a SIP trunk
- Do not disturb (DND) and holiday call handling
- Fanvil phones – set-up and auto-provisioning
- Grandstream phones – auto-provisioning
- Hunt groups – ring a list of people in order
- IP desk phones – auto-provisioning overview
- Logging in to the VoIP portal
- Missed call notifications by email or SMS
- NAT, firewalls and SIP ALG – no audio or one-way audio
- Panasonic SIP phones – auto-provisioning
- Polycom phones – auto-provisioning
- Porting your phone number to ASH NET
- Problems with DTMF (key presses not recognised during a call)
- Secure VoIP app – attended (consult) transfer
- Secure VoIP app – blind transfer a call
- Secure VoIP app – download and log in (iPhone and Android)
- Secure VoIP Basic Edition app – set-up, favourites and transfers
- Secure VoIP desktop apps for Windows and Mac
- Setting up your home phone (landline) on fibre
- Simultaneous ring and shared line (one number on several phones)
- Speed dial, last-number redial (*66) and call return (*69)
- Star codes – quick reference
- Supported codecs, video and fax (T.38)
- Two-factor authentication (2FA) for the VoIP portal
- Voicemail – set-up, greetings and voicemail to email
- VoIP settings for your SIP phone, adapter or app
- VoIP troubleshooting – not registered, no audio, calls dropping
- Yealink phones – set-up and auto-provisioning
- “Telephone” app for Mac – set-up
Email Settings
8 articlesSetting up ASH HOST mailboxes on phones and computers.
- Creating email accounts, forwarders and autoresponders in cPanel
- Email settings for phones and computers (IMAP, POP3, SMTP)
- Email troubleshooting – can’t send, can’t receive, password errors
- Setting up email in Apple Mail on a Mac
- Setting up email in Outlook (Windows and Mac)
- Setting up email on an iPhone or iPad
- Setting up email on Android (Gmail app)
- Using webmail
Website Hosting
12 articlesASH HOST cPanel hosting, domains, DNS, SSL, WordPress and backups.
- Backups – daily backups and downloading your own copy
- Checking your bandwidth usage
- Domain names – registration, transfer and renewal
- Getting started with ASH HOST web hosting
- How do I access phpMyAdmin or manage my MySQL database?
- How to transfer a website and MySQL database to ASH HOST
- Installing WordPress with the one-click installer
- Logging in to cPanel
- Nameservers and DNS – pointing your domain at ASH HOST
- PHP version and settings (MultiPHP Manager)
- SSL certificates (https) – AutoSSL
- Uploading your website – File Manager, FTP and where the files go
VPS / Cloud Servers
4 articlesCloud servers and virtual private servers.
Account & Pre-Sales Questions
4 articlesThe customer portal, payments and account questions.