The customer portal at my.ashnet.co.nz/portal is where you view and pay invoices, see your usage, update your details and log support tickets.
Log in
- Go to my.ashnet.co.nz/portal.
- Enter your reference (login) number – it starts with 181… and is in your welcome email and on every invoice – and your password. You can also sign in with Google if that Google email matches the one on your account.
- Some logins are confirmed with a one-time code (OTP) sent by email or SMS.
Forgotten the password? Click Forgot password and follow the email. If you no longer have access to that email address, contact us from the mobile number registered on the account.
What you can do
- View and pay invoices (Visa or Mastercard – no surcharge), see payment history and set up direct debit.
- See usage graphs and your plan details.
- Update your phone number, email and address – keep the mobile number current, we use it for activation and outage notifications.
- Open and track support tickets – the fastest way to reach us outside phone hours.
Your phone service has its own portal for call features – see Logging in to the VoIP portal. Hosting is managed at ashhost.co.nz and in cPanel – see Getting started with ASH HOST.
We do not have an app – the portal works in any phone or computer browser.
Still need help? Email [email protected] or log a ticket in the customer portal.