An attended transfer lets you speak to the person you are transferring to first – to check they are free – before connecting the caller to them.
Transfer to a phone number
- During the call, tap the settings icon in the bottom-right corner.
- Tap Start new call and enter the number of the person you want to transfer to, then tap the call button in the bottom-left corner. The first caller is placed on hold.
- Speak to the second person. If they cannot take the call, hang up on them and swap back to the original call.
- If they will take the call, tap the settings icon again and choose Attended transfer. The two parties are connected and the call leaves your phone.
Transfer to a contact
- During the call, tap the settings icon, then Start new call.
- Tap the green person button in the middle at the bottom and choose the contact (phone contacts, group contacts or internal account contacts). You may need to confirm with the green dial button.
- Speak to them, then tap the settings icon and choose Attended transfer.
Using the Basic Edition app? Its transfer steps are in Secure VoIP Basic Edition set-up. On a desk phone, dial #0 followed by the number for an attended transfer.
Still need help? Email [email protected] or log a ticket in the customer portal.