Where files go
Your website’s files live in public_html in your hosting account – put index.html or index.php there. Add-on domains get their own folder (shown in cPanel → Domains). Files outside public_html are not visible on the web.
Option 1 – File Manager (no software needed)
In cPanel open Files → File Manager, go into public_html and click Upload. Upload a .zip of the whole site and use Extract to unpack it in place – quicker than uploading hundreds of files one by one.
Option 2 – FTP
Use an FTP program such as FileZilla (Windows, Mac, Linux) or Cyberduck (Mac) with these settings:
| Host / server | ftp.yourdomain.co.nz once the domain points at us, or host.ashhost.co.nz at any time |
| Port | 21 |
| Encryption | FTP over TLS (explicit) – use it if your program offers it |
| Username | Your cPanel username, or an FTP account you create in cPanel → Files → FTP Accounts (these look like [email protected]) |
| Password | That account’s password |
| Remote folder | /public_html/ |
Create a separate FTP account in cPanel for a web designer so they only see the site folder and never your cPanel password. Need SFTP (over SSH) instead? Email us and we will confirm whether it is enabled on your plan.
Checking it worked
Open your domain in a private browser window. If you still see the old site, your browser or the DNS change may be caching – try https://yourdomain.co.nz/?test or wait for DNS to update (Nameservers and DNS).
Still need help? Email [email protected] or log a ticket in the customer portal.