Get an email or text whenever a call to your number goes unanswered, so you can ring the customer back.
- Log in to the VoIP portal, open the Voice tab and click the number or extension.
- From the Incoming Calls menu choose Missed Call Notifications and enable it.
- Email alerts go to the account holder’s address by default – add more addresses under Alert Email Address Recipients.
- For a text message, enter the mobile number in Send me an SMS when I have a missed call.
- Click Save.
Voicemail messages can also be emailed to you – see Voicemail.
Still need help? Email [email protected] or log a ticket in the customer portal.