Call forwarding (always, busy, no answer, offline)

Forward calls to your mobile, another office or a colleague – all the time, or only when you are busy, do not answer or your phone is offline.

Set up forwarding

1. Log in to the VoIP portal, open the Voice tab and click the phone number or extension.
2. From the Incoming Calls menu choose Call Forwarding.
3. Forward always: enter up to six forwarding numbers, each with its own time schedule. They are checked in order and the first one whose schedule matches is used – for example the office during work hours and a mobile after hours.
4. Tick Forward before all other features if forwarding should take priority over the auto attendant, do not disturb, queues and conferencing.
5. Conditional forwarding – set a number and schedule for each of:
   • Unavailable (no answer) – also set the diversion timer, the number of seconds to ring before forwarding.
   • Busy – you are already on a call.
   • Offline – your phone or app is not registered, for example during a power or internet outage.
6. Click Save.

Forward by caller’s region (geographical forwarding)

Businesses with several branches can route calls by where the caller is: choose Geographical Forwarding from the Incoming Calls menu, enable it, and add a row for each region (the caller’s location and the number to forward to), with an optional time schedule. Set a default forward number for callers that match no rule.

Time schedules

Next to any schedule field click [Edit] to create or change a schedule. Use 24-hour times (for example 09:00–17:30) and add public holidays or custom dates as needed. Schedules are shared by all the call-flow features on the line.

Related: Do not disturb · Simultaneous ring · Hunt groups.

Still need help? Email [email protected] or log a ticket in the customer portal.