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Tech Support You Can Count On – Wherever You Are

Frozen screen, printer issue, email problem? ASH NET’s IT support team fixes most problems live over a secure remote connection – and comes to you when hands-on help is needed.

Request A Call BackCall 09 269 4000

Simple Pricing. No Surprises.

Most jobs

Remote Support

$109.25/hour + GST

  • Secure remote session – you watch everything we do
  • Billed in 15-minute blocks after the first 30 minutes
  • Windows, Mac, Microsoft 365, email, printers, Wi-Fi, software
  • Mon–Fri 9am–8pm, Sat 10am–3pm
  • Business and home users welcome
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On-Site Visit

$138incl. GST

  • Technician at your home or office
  • Router, Wi-Fi, TV and cabling checks
  • Auckland – travel $35 outside the metro area
  • Most problems are solved remotely first, so call us before booking
  • Business hours; after-hours by arrangement
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Business

Managed Support Plan

$15/device/month + GST

  • Monitoring and patching agent on every device
  • Priority response for plan customers
  • Remote fixes included for covered issues
  • Antivirus (ESET) add-on $49/device/year + GST
  • Monthly health report
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Remote support: $109.25/hour + GST ($125.64 incl. GST). On-site visits: $138 incl. GST. Prices from the September 2026 pricebook.

What We Can Help With (And Fix Fast)

Slow or crashing computers · Outlook and email problems · printer and scanning issues · internet and Wi-Fi connectivity · antivirus and security alerts · Microsoft 365 and Teams set-up · software updates and driver installs · password resets and account issues · business software and cloud apps · remote-work tools.

Safe, secure and professional – encrypted remote sessions; you stay in control and see everything we do; all work done by certified NZ-based IT staff; sessions during business hours, after-hours by arrangement.

Who it’s for – small businesses without in-house IT, remote and hybrid teams, schools and teachers, seniors and home users who want friendly guidance, and anyone tired of googling “why is my printer offline?”

How It Works

  • You contact us – phone, email or the form
  • We send you a secure link to start the remote session
  • You give permission and watch us fix it
  • We explain what was done and how to avoid it next time
  • Back to work – problem solved
Call 09 269 4000

Need Help Right Now?

Call 09 269 4000 during phone hours, or email [email protected] and we’ll pick it up as soon as we can.

Request A Call BackCall 09 269 4000