Network Status

Live status of the ASH NET network, website, customer portal and hosting – check here before you call. Our monitoring checks every service around the clock.

All Systems Operational

Every ASH NET service we monitor is up and running.

Last updated (NZ time). Each service is checked every 5 minutes.

Network

  • Core network

    Our border router (bar4.ashnet.co.nz), which carries ASH NET’s internet traffic.

    Operational
    Uptime, last 30 days:
    100%
    Last 90 days:
    100%
  • Data centre network

    The network that serves our hosting and business servers.

    Operational
    Uptime, last 30 days:
    99.97%
    Last 90 days:
    99.99%

Website & Customer Portal

  • ashnet.co.nz website

    This website, including plan information and sign-up.

    Operational
    Uptime, last 30 days:
    100%
    Last 90 days:
    99.98%
  • Customer portal

    my.ashnet.co.nz – invoices, payments, usage and support tickets.

    Operational
    Uptime, last 30 days:
    99.98%
    Last 90 days:
    99.96%

Hosting

  • Web hosting server

    The ASH HOST server behind our hosted websites.

    Operational
    Uptime, last 30 days:
    100%
    Last 90 days:
    99.99%
  • Web hosting control panel

    host.ashhost.co.nz – cPanel and webmail for ASH HOST web hosting.

    Operational
    Uptime, last 30 days:
    100%
    Last 90 days:
    100%

Recent Incidents

  • Customer portal

    · down for 5 minutes · CloudFlare Timeout

  • Data centre network

    · down for 10 minutes · No Response

Times are NZ time. The full history is on our UptimeRobot status page.

Everything Green But No Internet?

This page covers ASH NET’s own network and services. A fault on the fibre line to your home or business is the fibre company’s (Chorus, Enable, Tuatahi or Northpower), so it won’t show here.

Work through our Wi-Fi connected, no internet steps – most connections are back within a few minutes. More answers in the FAQs.

Still Need Help?

Call 09 269 4000, email support@ashnet.co.nz or log a ticket in the customer portal.

Contact Us