How A Move Works
1. Tell us – fill in the moving form below (or email [email protected]) with your current address, the date you leave it, the new address, your preferred connection date and, if you can, the serial number on the fibre box (ONT) at the new address.
2. We book it – we lodge the transfer with the fibre company and confirm the new connection date by email. If the new address needs a new fibre install, a standard install is normally free; non-standard work is quoted by the fibre company.
3. Plug in – on the day, connect your router to the ONT at the new address. Your plan and contract term carry on, so there is no early-termination fee, and you can change plan at the same time – just say so on the form.
Good To Know
- No fee to move your service
- Your plan, contract term and rented router move with you
- Transfers usually take a day to about a week to schedule; new installs depend on the fibre company
- Moved in and no internet? Check the transfer was requested, the ONT lights, and that the router is in the right ONT port – then contact us
- Fibre box in the wrong room? Only the fibre company can move it – Chorus charges $331.97 + GST (about $382) to move the box inside the home; ask us and we’ll lodge the request
Moving Form
Give us as much notice as you can – transfers usually take from a day to about a week to schedule, and new installs depend on the fibre company.
Questions About Moving?
Call us during phone hours or email support and we’ll sort the dates with you.