Before you start
Connect the router's WAN / internet port to the port on your fibre box (ONT) that we activated – it is in your activation email, and it is usually the one with the light on. Then open the router's settings page.
| Settings page | 192.168.1.1 (ex-Spark units 192.168.1.254; AX3 models 192.168.3.1) |
| Sign in with | admin / admin, or the details on the sticker under the router |
1. Set the internet connection to DHCP
- Go to Internet > Internet Settings and edit the Ethernet WAN profile (its name usually contains ETH and a VID).
- Tick Enable connection, set Connection type to IP routing (IP) and IPv4 addressing type to DHCP.
- Make sure NAT is on and the profile is bound to the Ethernet WAN port.
2. Tag the internet VLAN (VLAN 10)
- In the same profile, tick Enable VLAN.
- Set VLAN ID 10, 802.1p 0 and MTU 1500.
- Save; the router reconnects.
3. Check it works
Give the router a minute, then look at its status page: the WAN or internet section should show an IP address from us. Open a website to confirm. If the WAN stays blank, the VLAN or the DHCP setting has not taken – check both, then restart the router.
Ex-Spark and ex-Vodafone units are often locked to the old provider. If the menus above are missing, factory reset the router; if they are still missing, the unit cannot be used on ASH NET.
Huawei models
A settings page for each Huawei model we have seen on New Zealand fibre. If yours is not here the steps above still apply – the menus are the same across the brand.
No model matches – the steps above still apply, or email us the model.
The ASH NET settings in full
| Connection type | Dynamic IP / DHCP (also called IPoE or "obtain an IP automatically") |
| Username & password | None – ASH NET does not use PPPoE |
| VLAN ID | 10, tagged (802.1Q) on the internet connection |
| VLAN priority (802.1p) | 0 |
| MTU | 1500 |
| IPv6 | Optional – leave on automatic |
| Router port | The WAN / internet port, into the lit port on the fibre box (ONT) |
Routers we recommend
These arrive set up for ASH NET – plug them into the fibre box and they work. On a 12-month plan you can rent one for $7.50 a month instead of buying.
Still stuck? Email [email protected] with the router make and model and a photo of the screen, or call 09 269 4000. We can also supply a pre-configured router – see the shop.

