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Synology Router Settings

Set your Synology router to DHCP and tag VLAN 10 – the steps and menu names for Synology firmware.

Before you start

Connect the router's WAN / internet port to the port on your fibre box (ONT) that we activated – it is in your activation email, and it is usually the one with the light on. Then open the router's settings page.

Synology settings page
Settings pagehttp://router.synology.com or 192.168.1.1:8000
Sign in withthe admin account you created in SRM

1. Set the internet connection to DHCP

  1. In the setup wizard or Network Center > Internet > Connection, set the connection type to Auto IP / DHCP.

2. Tag the internet VLAN (VLAN 10)

  1. Go to Network Center > Internet > Connection > Special Requirements from ISP (or the IPTV/ISP profile step of the wizard).
  2. Turn IPTV on, set ISP Profile to Custom / Manual and tick 802.1Q Tag for Internet.
  3. Set Internet VLAN ID 10, Priority 0, then Apply.

3. Check it works

Give the router a minute, then look at its status page: the WAN or internet section should show an IP address from us. Open a website to confirm. If the WAN stays blank, the VLAN or the DHCP setting has not taken – check both, then restart the router.

Synology models

A settings page for each Synology model we have seen on New Zealand fibre. If yours is not here the steps above still apply – the menus are the same across the brand.

Synology RT2600acSettings guideManufacturer’s page

The ASH NET settings in full

ASH NET fibre settings
Connection typeDynamic IP / DHCP (also called IPoE or "obtain an IP automatically")
Username & passwordNone – ASH NET does not use PPPoE
VLAN ID10, tagged (802.1Q) on the internet connection
VLAN priority (802.1p)0
MTU1500
IPv6Optional – leave on automatic
Router portThe WAN / internet port, into the lit port on the fibre box (ONT)

Routers we recommend

These arrive set up for ASH NET – plug them into the fibre box and they work. On a 12-month plan you can rent one for $7.50 a month instead of buying.

TP-Link HX510 AX3000Wi-Fi 6, pre-configured for ASH NET$149.50 incl. GSTTP-Link VX230v AX1800Wi-Fi 6 with a phone port for your home line$149.50 incl. GSTMercusys Halo H47BEWi-Fi 7 mesh for Hyperfibre$299 incl. GST

Still stuck? Email [email protected] with the router make and model and a photo of the screen, or call 09 269 4000. We can also supply a pre-configured router – see the shop.

All brands