The Google Nest H2D is set up from its app, not a settings web page.
The settings for the Google Nest H2D
These are the only settings ASH NET fibre needs. There is no username or password – we stopped using PPPoE in January 2026.
| Connection type | Dynamic IP / DHCP (also called IPoE or "obtain an IP automatically") |
| Username & password | None – ASH NET does not use PPPoE |
| VLAN ID | 10, tagged (802.1Q) on the internet connection |
| VLAN priority (802.1p) | 0 |
| MTU | 1500 |
| IPv6 | Optional – leave on automatic |
| Router port | The WAN / internet port, into the lit port on the fibre box (ONT) |
Step by step
1. Connect the Google Nest H2D to the fibre box
Run an Ethernet cable from the router's WAN / internet port to the activated port on your fibre box (ONT) – the port is named in your activation email and normally has a light beside it. Power the router on and connect a computer or phone to it. If you use a phone, turn mobile data off so it cannot fall back to the mobile network.
2. Open the settings
| Settings page | the Google Home app (there is no web interface) |
| Sign in with | your Google account |
3. Set the internet connection to DHCP
- In the Google Home app: Wi-Fi > Network settings > Advanced networking > WAN, set DHCP and save.
If the router asks for a line speed, use 100/20 for Fibre 100, 500/100 for Fibre 500, 920/500 for Fibre 920, or leave it on automatic.
4. Tag the internet VLAN as 10
- There is no VLAN field to fill in. Nest Wifi Pro and Google Wifi units made or updated since mid-2020 detect the VLAN tag themselves and work on fibre.
- Older Google Wifi units cannot tag the VLAN – put a VLAN-capable router in front of them and run the Google units in bridge/access-point mode.
5. Save and reconnect
Apply the settings and give the router a minute or two – most reboot themselves. The status page should then show an internet or WAN IP address from us.
6. Check it works
Open a website, then run a speed test. If the WAN stays blank, go back over steps 3 and 4 – one of the two has not saved – and restart the router.
7. If it still will not connect
Factory reset the Google Nest H2D (hold the reset pin for about ten seconds with the power on), set it up again from step 2, and make sure you are using the port on the fibre box named in your activation email. Ex-provider routers are sometimes locked and will not show a VLAN page at all.
Manufacturer’s page for the Google Nest H2D
Need a hand?
Email [email protected] with the model and a photo of the settings screen, or call 09 269 4000.
Routers we recommend
These arrive set up for ASH NET – plug them into the fibre box and they work. On a 12-month plan you can rent one for $7.50 a month instead of buying.