This brand is set up from its phone app, not a web page.
Before you start
Connect the router's WAN / internet port to the port on your fibre box (ONT) that we activated – it is in your activation email, and it is usually the one with the light on. Then open the router's settings page.
| Settings page | the eero app (there is no web interface) |
| Sign in with | your eero account |
1. Set the internet connection to DHCP
- eero uses DHCP on the WAN automatically – there is nothing to set.
2. Tag the internet VLAN (VLAN 10)
- In the eero app go to Settings > Advanced networking > ISP settings.
- Turn Uplink VLAN tag on, enter 10 and apply. The network restarts.
3. Check it works
Give the router a minute, then look at its status page: the WAN or internet section should show an IP address from us. Open a website to confirm. If the WAN stays blank, the VLAN or the DHCP setting has not taken – check both, then restart the router.
VLAN tagging needs an eero 6 or newer (not the Ring Alarm Pro), eeroOS 6.6.1 or later and app version 6.13 or later. Older eero units cannot tag the VLAN – put a VLAN-capable router in front of them.
eero models
A settings page for each eero model we have seen on New Zealand fibre. If yours is not here the steps above still apply – the menus are the same across the brand.
No model matches – the steps above still apply, or email us the model.
The ASH NET settings in full
| Connection type | Dynamic IP / DHCP (also called IPoE or "obtain an IP automatically") |
| Username & password | None – ASH NET does not use PPPoE |
| VLAN ID | 10, tagged (802.1Q) on the internet connection |
| VLAN priority (802.1p) | 0 |
| MTU | 1500 |
| IPv6 | Optional – leave on automatic |
| Router port | The WAN / internet port, into the lit port on the fibre box (ONT) |
Routers we recommend
These arrive set up for ASH NET – plug them into the fibre box and they work. On a 12-month plan you can rent one for $7.50 a month instead of buying.
Still stuck? Email [email protected] with the router make and model and a photo of the screen, or call 09 269 4000. We can also supply a pre-configured router – see the shop.