Ashnet’s office is located at Level1, 220 Queen StreetAuckland CBD, Auckland 1010

The speed of your Ashnet connection will depend on the plan you choose. Ashnet offers three plans, which you can check on their home page. 

You can return your Ashnet modem by visiting one of our offices at the following locations:

• 55B/185 Great South Road, Manurewa, Auckland 2102
• 5 Shortland Street, Auckland CBD, Auckland 1010
• Level 1, 220 Queen Street, Auckland CBD, Auckland 1010

Please ensure that you bring all the original packaging and accessories when returning the modem, and write your reference number on the package. 

Yes, we provide the TP-LINK HX510 Whole Home Mesh Router.

We can supply you with one router or more, depending on your needs, to ensure optimal coverage and performance for your home or business. Additionally, you have the flexibility to lease or buy the router(s) based on your preferences and requirements. The TP-LINK HX510 Whole Home Mesh Router offers reliable and comprehensive coverage, supporting multiple devices and high-speed internet access throughout your space. 

Getting connected with Ashnet is a quick process, taking only 1-2 working days. 

You can sign up for broadband with Ashnet by visiting our at https://ashnet.co.nz/ and choosing a plan that suits you, or https://www.cognitoforms.com/AshnetLimited/ashnetresidentialbroadbandsignup

Plug the cable for the landline into the TEL1 port on the chorus ON

Contact Technical Support

We’re here to help!

For New Zealand User

Call: 0800 87 5465

Login to the router by using this IP 192.168.0.1

Admin Router

Password: Admin@12

log in to the router.

There are 3 cases based on your models. 

1. Case 1. Please go to Wireless-> Wireless Setting, then you can see the wireless password.
2. Case 2. Go to Basic -> Wireless, then you can modify the SSID and password.
3. Case 3. For some models, the SSID is under the Basic Settings, and the password is under the Wireless Security setting.

1. Connect your phone to Deco’s Wi-Fi network, then open the Deco app. 
2. Click on More->Wi-Fi Settings. 
3. You can change the Wi-Fi name and password on the Wi-Fi settings page. 
4. If you want to change the wireless security type, please tap Security to select another one 
5. Tap Advanced->Band to select the operating Wi-Fi band of the Deco.
6. You can enable Hide this network from Wi-Fi lists switch if you want to hide your SSID, and when it is enabled, you will need to manually enter the SSID and password to join this network, and its WPS feature will be unavailable.
7. Go back to the Wi-Fi Settings page and click on Save to save your changes
8. Click on Share Wi-Fi, and you can send the Wi-Fi name and password to another person to connect to the Deco network. 

Ashnet default password is, Admin@12

Contact Technical Support

We’re here to help!

For New Zealand User

Call: 0800 87 5465

Settings: Dynamic IP Address

VLAN: On

VLAN Settings: New Zealand  

Login to the router by using this IP 192.168.0.1  

Admin Router  

Password: Admin@12  

1. Select the Advanced option from the top.
2. Click on System Tools.
3. Lastly click on Adminstration. 

Contact Technical Support 

We’re here to help! 

For New Zealand User 

Call: 0800 87 5465 

Settings: Dynamic IP Address 

VLAN: On 

VLAN Settings: New Zealand  

1. On the Deco App, please go to “More”, tap “Advanced” and then click on “IPTV/VLAN”. 
2. Enable IPTV/VLAN, click on VLAN Mode, if your ISP is in the list, tap your ISP name and the VLAN ID will enter on the VLAN page automatically. Here we take “New Zealand UFB/Ashnet fibre” for example.  

After confirming that your service is active, proceed to connect your router with fibre capability. It should only take a few minutes to get started! However, if you encounter any issues, you may need to configure the modem using the settings provided below. 

Manual setup 

Make sure the modem is configured with these settings: 

WAN Connection Type: DHCP (Automatic IP/Dynamic IP/IP over Ethernet) 

VLAN ID: 10 

NAT: Enabled   

1. Set up ASH NET router by plugging the power in, and connecting the router to the Chorus ONT with the supplied White Ethernet Cable.
2. Connect your devices to the ASH NET Router. The Wi-Fi password can be found on the sticker on the bottom of the router. The Wi-Fi name starts with ASHNET. 

You can cancel your account by sending us an email [email protected] with a 30days notice.

The early termination fee is $199+GST

Pro-rata billing is a method used by AshNet to charge customers for services based on the actual usage period rather than a full billing cycle. This is particularly useful in scenarios where customers start or end their service mid-cycle. Here’s how it works:

Partial Month Charges:

• When a customer signs up for a service or upgrades their plan mid-month, they are only billed for the days they use the service within that month, not the entire month.

Calculation:

• The monthly fee is divided by the number of days in the billing cycle (usually 30 or 31).
• This daily rate is then multiplied by the number of days the service was active during that billing period.

Example:

• If a customer subscribes to a service costing $30 per month on the 15th of a 30-day month, they will be billed for 16 days (from the 15th to the 30th).
• Daily rate = $30 / 30 days = $1 per day.
• Pro-rata charge = $1 * 16 days = $16.

Benefits:

• Fair Billing: Customers are only charged for what they use, making the billing process fair and transparent.
• Flexibility: Allows customers to upgrade their service without worrying about paying for an entire month they didn’t fully use.

Invoicing:

• Pro-rata charges are typically reflected on the next billing statement.
• Invoices will show the breakdown of charges, including any full month charges and the pro-rata charges for partial months.

Application:

• This billing method is commonly applied to subscription services, cloud services, software licenses, and any other services billed on a recurring basis.

Visual Example:

Assume a service costs $30 per month, and the billing cycle starts on the 1st of each month.

• Customer A signs up on the 10th:
• Daily rate: $30 / 30 days = $1 per day
• Usage for the first month: 21 days (from 10th to 30th)
• Pro-rata charge for the first month: $1 * 21 days = $21

By using pro-rata billing, AshNet ensures customers are charged fairly and transparently based on their actual usage of services.

•  ASB BANK  
• Name: ASHNET 
• Account: 12-3032-0313216-00
• Reference: Your ASHNET account number or ASHNET reference number 

You can find your ASHNET account number in your invoice. 

Please note, that payments can take 2-3 business days to appear on your ASHNET account. 

3 easy Steps

• Visit Ash Net Portal 
• Click on Pay bycredit card or debit card
• Fill the information that is needed  

There is no extra fee for moving service.