Tech Support You Can Count On – Wherever You Are
Stuck with a frozen screen, printer issue, or email problem? Ash Net’s Remote IT Support team is just a click away. Fast, secure, and human – we help you solve your IT issues without waiting days for a technician.
What Is Remote Support?
Remote support means you don’t have to wait. We fix problems live, over the internet.
With Ash Net’s Remote Support, one of our friendly technicians connects securely to your computer and fixes the issue while you watch (or grab a coffee). No need to leave your desk — we take care of it.
What We Can Help With (and Fix Fast)
- Slow or crashing computers
- Outlook and email problems
- Printer and scanning issues
- Internet and Wi-Fi connectivity
- Antivirus and security alerts
- Microsoft 365 & Teams setup
- Software updates and driver installs
- Password resets and account issues
- Business software and cloud apps
- Troubleshooting remote work tools
95% of IT problems can be solved without a site visit — we’ll prove it.
Who It’s For
Ash Net Remote Support is ideal for:
- Small businesses without in-house IT
- Remote and hybrid teams
- Schools and teachers needing fast help
- Seniors or home users needing friendly guidance
- Anyone tired of googling “why is my printer offline?”
Safe, Secure & Professional
- Encrypted remote sessions
- You stay in control — see everything we do
- All work done by certified NZ-based IT experts
- Available during business hours (after-hours support on request)
Simple pricing. No surprises. Just results.
Quick Fix (15 mins)
$35
/Flat Fee
- Minor issues (email, apps, restarts)
Request a call Back
Standard Session
$95
/Hour
- Up to 1 hour of support
Request a call Back
Mobile Plan MAX 8G
Monthly Support Plan
Monthly Support Plan
Monthly Support Plan
From $49
/Month
- Priority support + discounts
Request a call Back
Mobile Plan MAX 8G
Monthly Support Plan
Monthly Support Plan
Schools & Nonprofits
Contact Us for Price
- Special rates available
Request a call Back
Book a Session or Ask About Monthly Support
How It Works
- You contact us — via phone, email, or web form
- We send you a secure link to start the remote session
- You give permission and watch us fix it (or relax)
- We explain what was done and how to avoid it next time
- You get back to work — problem solved!
What Our Clients Say
I called Ash Net when my laptop wouldn’t open Outlook — they fixed it in under 10 minutes, remotely. Saved my morning!
LisaChristchurch
As a teacher working from home, I’ve used Ash Net support more than once. They’re always patient and explain things clearly.
DanielTauranga
Need Help Right Now?
Don’t let tech problems slow you down. Our remote support team is fast, friendly, and ready to help.
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📧 Email: [email protected]
📞 Call: 0800 ASHNET
🕒 Business Hours: Mon–Fri, 9:00am -6:00 pm (after-hours support available)
